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Store Policies

The Craft Room offers the following Policies:

  • ORDERS: $0 orders will not be honored. 
  • SHIPPING: We ship within the mainland USA only. Shipping charges are according to size, weight and carrier. You may call the office and give your UPS or FED-X number for our files. 
  • 1. Why does it say $0. Do I get free shipping?

    It says $0 when you put in your storefront order because we add the shipping cost on later when your order is ready to be shipped. We do not offer free shipping at this time. 

    It is our commitment to save you (and us) money by shipping your order as economically as possible. When your order is ready to be shipped, shipping and handling charges will be added to your order. The initial billing in the storefront is only for the products not for the additional shipping/handling charges.

  • Note: You will need to pay for your order plus shipping before the order is shipped. Please call the office before mailing a check so that you will not have to write a check for both the order and shipping but you can include the shipping costs in one check. We are sorry for any inconvenience this might cause you.

    If you have any questions, please call the office during business hours. We will be happy to help you and to address any concerns you may have. 

  • DAMAGE CLAIM POLICY: If you have received damaged merchandise please call our Customer Service Department

    The Craft Room of Tennessee

    3515 Newport Hwy

    Sevierville, TN 37876

    Phone: 865-366-1401

    Fax: 865-366-1403

     at your earliest opportunity.

          M-F 8:00 to 4:00 EST

  • All damage claims must be authorized through our Customer Service Department and require an authorization prior to credit or replacement.  Damaged items must be reported within 7 days of receipt as date appears on Fed Ex or U.P.S. tracking information.
  • PRIVACY POLICY: The Craft Room is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party.
  • The Craft Room does not sell, trade or rent your personal information to others.