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Shipping & Returns

Our company will call when the order is complete to give a total which includes shipping.

 

Returns Policy

If you receive damaged art, please call 865-366-1403 within 7 days of receiving it.



Shipping

We ship within the mainland USA.

We add shipping and handling to the order when the order is shipped.*

We will ship the most economical way possible, including freight shipping rates for large orders.

We will adjust your billing to include shipping and handling charges.

*The Craft Room changed to this option as of November 14, 2014 because of shipping charge estimate inaccuracies, either over or under billing. To be fair, accurate and honest, we are now adding the charges on at the time of shipping. It is our goal to provide great service and complete customer satisfaction.

 

FAQ

Question #1

Why does it say $0. Do I get free shipping?

 1. Why does it say $0. Do I get free shipping?

*It says $0 when you put in your storefront order because we add the shipping cost on later when your order is ready to be shipped. We do not offer free shipping at this time. 

It is our commitment to save you (and us) money by shipping your order as economically as possible. When your order is ready to be shipped, shipping and handling charges will be added to your order. The initial billing in the storefront is only for the products not for the additional shipping/handling charges.

You will need to pay for your order plus shipping before the order is shipped. Please call the office before mailing a check so that you will not have to write a check for both the order and shipping but you can include the shipping costs in one check. We are sorry for any inconvenience this might cause you. 

If you have any questions, please call the office during business hours. We will be happy to help you and to address any concerns you may have.