Loading... Please wait...

Categories

Our Newsletter


FAQ

Frequently Asked Questions

1. Why does it say $0. Do I get free shipping?

It says $0 when you put in your storefront order because we add the shipping cost on later when your order is ready to be shipped. We do not offer free shipping at this time. 

It is our commitment to save you (and us) money by shipping your order as economically as possible. When your order is ready to be shipped, shipping and handling charges will be added to your order. The initial billing in the storefront is only for the products not for the additional shipping/handling charges.

You will need to pay for your order plus shipping before the order is shipped. Please call the office before mailing a check so that you will not have to write a check for both the order and shipping but you can include the shipping costs in one check. We are sorry for any inconvenience this might cause you.

If you have any questions, please call the office during business hours. We will be happy to help you and to address any concerns you may have. 

2. How do I clean the textured art?

You can clean our framed textured art with a Soft/Dry cloth (no moisture). 

3. Can I order over the phone? How do I change my order?

Yes, you can order over the phone or change your order by phone or mail or fax also.

 

The Craft Room of Tennessee

 

3515 Newport Hwy

 

Sevierville, TN 37876

 

Phone: 865-366-1401

 

Fax: 865-366-1403

Our business hours are Monday-Friday, 8:00-4:00 EST. Please call during these times

4. What if I receive my art and it is damaged?

If you receive damaged art, please call within 7 days of receiving it.

5. How do I create a wholesale account?*

You may also create a wholesale account by filling out the form on this storefront site by clicking the button in the upper right hand corner, "Create an Account". Fill in the fields for a wholesale account. These include your Wholesale Tax ID#, your Company Name and if you have a Shipping Account with FedEx or UPS etc. Some customers may wish us to use their shipping account for billing purposes. After you have created a wholesale account with us, you will receive an automatic email then we will activate your account and contact you with an email stating your account has been activated. Once registered and authorized, you will be given access to log in to the wholesale features of our website including online marketing tools and tips. It may take up to two (2) business days for the staff to review your information and authorize your wholesale account. Then you will be sent a second email with the news that your wholesale account has been activated. After that, when you log in, you will automatically see the wholesale prices (50% less than retail) and can order wholesale.

6. Are there shipping charges?

Shipping is added to items. We ship in the mainland US only via Fed Ex or UPS. See our Returns/Shipping page for more info.

7. Is there a minimum order amount?

The minimum order has been removed for retail (3/31/14). However, certain promotions may have a minimum order requirement and some coupons may specify a minimum order. Minimum for wholesale is usually $100.00.

8. Do you sell retail?

Yes. We sell both retail and wholesale.

9. Do I need to log in every time? 

No, you do not need to log in every time you visit the store. However, it is necessary to log in if you are a wholesale customer to get your wholesale prices and access your account. 

*10. I created a wholesale account, but I can't see wholesale prices yet. What else do I need to do?

If you filled out and submitted the information to create a wholesale account, you have received an email welcoming you. However, your account must be activated by a staff member after your information is reviewed ~ then your account will be activated. This may take up to two business days.

You will receive a second email after your account has been activated by a staff member.

Thank you for your patience. We look forward to doing business with you!

11.How do I apply a coupon code? When you order, there is a place in the shopping cart region to type in a coupon/discount code. Please remember to do that to get your special sale or discount. If you ordered and forgot to put in the coupon code, you may call the office to have us adjust your order.

12. I was shopping and couldn't finish my order. When I went back online it wasn't there. Why not? The shopping cart saves information on 'cookies' or data bits on your computer. If your shopping cart did not save, you may be just browsing and not logged into your account. Or, your computer may not store cookies. If you clean out your cache, it will delete all cookies and temporary internet files. If you are browsing "in private" your computer will not save any data. If you switch browsers when you are in the storefront, it will not save your shopping cart. If you start an order on one computer, it will not open on another. Please return to the initial computer to find your shopping cart.

13. How long does it take to receive my order? Our Prints and Frames are "Made on Demand". At times, due to circumstances beyond our control, such as waiting for frame molding or prints from the publishers, we may take from 4-6 weeks to complete orders. Please call the office with any questions on your order. Thank you.

14. How do I ship my order to another location or bill another location? These options are available when you place your order. Be sure to put in your own address as well as the "Ship to" address. Any billing must have a valid credit card or approved billing from that originating location and be authorized prior to shipping.

 

If you have a question that is not answered here, please do not hesitate to call us, we would love to hear from you. Also, if you have any comments or suggestions we would love to hears those too.