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Customer Service

We are dedicated to giving you the best service possible!*

 

The Craft Room's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. 


Contact us at 

 

The Craft Room of Tennessee

 

3515 Newport Hwy

 

Sevierville, TN 37876

 

Phone: 865-366-1401

 

Fax: 865-366-1403

 

Our business hours are Monday to Friday, 8:00-4:00 EST.


Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. 

Let our customer service department know if you are looking for a product and can not find it. We may be able to assist you.

*Our Prints and Frames are "Made on Demand". At times, due to circumstances beyond our control, such as waiting for frame molding or prints from the publishers, we may take from 4-6 weeks to complete orders. Please call the office with any questions on your order. Thank you.

Note: You will need to pay for your order plus shipping before the order is shipped. Please call the office before mailing a check so that you will not have to write a check for both the order and shipping but you can include the shipping costs in one check. We are sorry for any inconvenience this might cause you.

 Our company will call when the order is complete to give a total which includes shipping.